Callpod designs and manufactures quality products and seeks 100% customer satisfaction. If you are dissatisfied with any product purchased from Callpod or the shipment arrives damaged, please review this information.
All Callpod products are covered by a limited warranty for 1 year against defective workmanship, which can be found in you user manual and below.
In addition to our product warranties, orders may be returned & refunded under Callpods Product Returns & Refunds policy. Under this policy, order changes, cancellations and Return Authorizations must be obtained either by sending an email request to firstname.lastname@example.org, visiting our contact form.
Callpod will refund 100% of any order (or portion thereof) if canceled or changed before the order is processed for shipping, generally within 1 business day.
This warranty only applies to Power and Bluetooth products. THERE ARE NO REFUNDS FOR SOFTWARE PRODUCTS.
For orders filled and shipped correctly, Callpod will issue a Return Authorization Code up to 30 days after the initial order date and refund 100% of the purchase price on receipt (such receipt of returned items must be within 30 days of issuance of the Return Authorization) of intact and unopened items. Please note return postage in this case must be pre-paid.
Returns will need to be repacked in original packaging with the original packing slip, so please retain these materials. Further shipping instructions and shipping address will be given by email or over the phone with the Return Authorization Code. Callpod Warranty
Subject to the exclusions contained below, Callpod, Inc. warrants Callpod(R)-branded products to be free from defects in materials and workmanship under normal consumer usage for the period(s) outlined below. This limited one-year warranty is a consumers exclusive remedy and applies as follows to new Callpod products and accessories purchased by consumers. This warranty is limited to one-year from the time of purchase by the original consumer (i.e. first purchase date). Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt, extreme heat, or food; (c) use of this product(s) for commercial purposes or subjecting the product(s) to abnormal usage or conditions; or (d) other defects or damage from acts that are not the fault of Callpod(R), are excluded from coverage.
Use of Non-Callpod Products and Accessories. Defects or damage that result from the use of non-Callpod-branded or certified products, accessories, software or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than a Callpod(R) representative or someone from an authorized service center, are excluded from coverage.
Altered Products. Products or accessories with (a) serial numbers or date tags that have been removed, altered, or obliterated; (b) broken seals or seals that show evidence of tampering; (c) mismatched serial numbers; or (d) nonconforming or non-Callpod housings or components, are excluded from coverage.
Communication Services. Defects, damage, or the failure of products, accessories or software due to any communication service or signal you may subscribe to or use with the products, accessories, or software is excluded from coverage.
This warranty extends only to the first consumer purchaser from an authorized Callpod reseller and is not transferable. Callpod may request proof of purchase from an authorized reseller. Authorized resellers are listed at http://www.callpod.com/wheretobuy and purchasing product from an unauthorized reseller will void this warranty.
Under this warranty, Callpod, at its sole discretion, will at no charge either repair, replace or refund the purchase price of any covered product, accessory or software. We may use functionally equivalent reconditioned/refurbished/pre-owned or new products, accessories or parts.
For additional information, please visit us at:
You will receive instructions on how to ship any products or accessories at your expense, to a Callpod(R) authorized repair center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) the name and location of the installation facility if applicable and (e) your mailing address and telephone number.
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL CALLPOD BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE)
FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitations on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty may give you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.